The Shop....It's Cute!!

-

About a month ago I was doing my usual buzzing around the shop and noticed a few people browsing. I greeted each with a "Hello" and a "Is anyone helping you yet?". Each told me they were being helped and I did not doubt it as all my employees were hard at work wrapping bouquets and bagging gift items. It's what I love about retail! That whole, I'm here, I need help and I need it now. I find it so stimulating!

One woman, as I greeted her said "This place is amazing". She had this look on her face, her head was moving up and down, left and right and her eyes almost looked wild. I became alarmed!! What did she mean? Amazing good or amazing bad? I was almost afraid to ask but I said "Is that a good thing?" and she was like - "oh yes, this place is amazing". I had to ask further, "In what way" and she went on to tell me that she couldn't believe the selection of product we carried, how many employees were flitting here and there and also the level of customer service we had. I was so happy! What a wonderful thing to say. I told her thank you for the compliment, wished her a Merry Christmas and asked her to remember us again the next time she needed flowers or a gift. As I left the retail area to go back into the flower production room she said "I will be back".

To say that I was giddy from seeing someone love my shop so much would be an understatement. As soon as the floral designer that had been helping her was finished, I asked what she had bought. I was so proud to hear that why this woman was so impressed with our shop was, she was in a bind, she had a gift and was going to party but needed it wrapped quickly. "I told her that I would wrap it for her, no charge, just remember us the next time you need flowers" is what my designer had told her. In the meantime, she had picked out a card to buy. My chest filled with pride!! My employees get it!! It's not about making a profit on every potential customer. It's about helping them out and making them life long customer. I mean, we sell wrapping paper but we also have large rolls of wrap kept handy. What was easier for this customer? Sell her the wrap, make her go out to her car to wrap it without a scissor or tape or just wrap it for her?

Fast forward to early January. Christmas is all put away, Valentine's day displays are up. The shop has once again been completely changed over and Sheryl, my retail coordinator, asks me to walk the shop and check it out. She wants to make sure I like the way everything looks. I walk around, using the eyes of someone who may be seeing the shop for the first time and I'm impressed. Sometimes I think I take for granted what a cute shop I have or how nice my employees display our products. I notice that it's completely clean, all the mirrors are sparkling, the shelving dust free. The coolers are filled with a huge selection of flower arrangements in lots of sizes, shapes and price ranges. It's just adorable!!

I'm reminded how important it is too look at your business with a fresh pair of eyes and thank goodness, for mine it all looks good! And so, for those who have never seen my shop, a little scrap book of our displays and product for your viewing pleasure! Lastly, thank you to my wonderful employees who love their job enough to treat the shop as if it were their very own.


Comments

Post a Comment

Popular posts from this blog

How to Make a Flower Puppy

-
Image
It's amazing what you can do with 12 carnations and a little bit of creativity. Our Floral Designer Rocio loves making puppy arrangements so here she shares her tips with you! Here's what you will need ~ 12 full size carnations, floral glue, floral tape, a floral container, 1/3 of a block of floral foam and some assorted greenery.  First take your wet floral foam and tape it securely into your floral container.  Slowly start adding the 12 carnations starting with the top to form the head, the ears, the face and the 2 front legs.   Keep going, adding carnations but only using 12 total!  Now he has his 2 front legs, sitting over the edge of the container.  Using the floral glue, add the eyes and the nose. Be creative here. We use eyes and noses for the floral industry but you can use felt, screws or even a pip cleaner to form these facial features.   Next, start filling in with assorted greenery and mosses. This will become his little bed!  Be sure to f
Read more

What is a Grave Blanket?

-
Image
Never heard of a Grave Blanket? Don't worry, your probably aren't alone. Here in the north east is customary to have a lovely "blanket" made from ever greens and winter accents to be placed on the grave of a loved one.  It's just a nice remembrance during the holiday season to make the graveside look a bit more decorated and festive.  According to Ask.com   "A  Grave blankets are a type of flower design that is used to decorate graves. They are made in a variety of sizes and styles, for example, standard, cascading, traditional, and double wide. Each of these styles has a specific design and flower capacity . I chucked when I read that because we make all of our Grave Blankets custom for each customer and no two ever look exactly the same. The folks who order them from us are looking for something lush and beautiful with many holiday and winter accents like this one that has golden lotus pods, ilex winter berry, glittered pine cones, red velvet rib
Read more

All of Your Prom Corsage and Boutonniere Questions- Answered!

-
Image
All of Your Prom Corsage and Boutonniere Questions- Answered! What is a prom corsage? A prom corsage is a small floral arrangement to be worn on a female’s wrist or collar. The prom corsage is typically purchased and given to her by her prom date. The wrist corsage is the most common kind, and is typically chosen to match the prom dress. What is a boutonniere? A boutonniere is a floral design worn by a male on the lapel of a suit or tux. The boutonniere is typically bought for him by his prom date and is chosen to match the prom corsage. What wrist is the corsage worn on? Proper etiquette calls for the corsage to be worn on the left wrist, unless the person wearing it is left-handed. If left-handed, the corsage can be worn on the right wrist. Do the corsage and boutonniere have to match? It is not a rule that they match, however the couple will look more put together if they do. The boutonniere gives a touch of color to match the male to his prom date though
Read more