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Traveling, Learning and Improving

You can't teach an old dog new tricks... well, I'm not sure I fall into the category of being an old dog, but I certainly can learn new tricks. Kevin and I just got back from the Retail Success Summit put on by Bob and Susan Negan at WhizBang Training. Bob and Susan are 2 of our favorite business people and we've been learning from them for over 5 years now.

Running through the heart of the conference was putting the customer first while giving them an amazing shopping experience. As you can see from the photo above, I had my coffee and I was ready to put my customer first and improve my business. The conference took place in Grand Rapids, Michigan (what a lovely city, not that we saw much but from what we did see, it was super nice) and with over 500 Independent Retailers in attendance.

Marketing stategies, customer service, social media and personal improvement were all on the agenda and Kevin and I took page after page of notes and came up with many action items that we will work on right away.

Our hotel was gorgeous and my personal favorite were these amazing heliconia floral displays in the lobby. A local florist refreshes them as needed and as you can see, they were over 5 feet tall! I just can't seem to get away from the flowers.
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